Help & Support Swizzonic

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  3. Troubleshooting Emails

Troubleshooting Emails

Have problems accessing Swizzonic Webmail, not receiving mail or unable to send emails? First check these conditions:

  1. Is the domain on Swizzonic?
    If it is not on Swizzonic, you will need to contact the provider of the relevant domain.
  2. Are the services ON?
    Check that they have not expired: go to your Control Panel and find Your Products, then EXPIRATIONS.
  3. Did you set the Swizzonic DNS and have the MX record pointed correctly?
    Check the DNS configuration of your domain (read the guide how-to-change-dns): if you have not set up our MX and you use external DNS, contact your provider.

If the answer is yes to all the questions, let's analyse the problem together.

DON'T ACCESS WEBMAIL?

PROBLEM: DENIED ACCESS

This means that your password or username is incorrect. You need to reset the password from cPanel, see the Reset Forgotten or Lost Email Password guide.

PROBLEM: "The mailbox is currently unavailable. Please contact technical support"

If the box has just been created, you can wait a few minutes or delete it from the cPanel and recreate it.

Also check that you have enabled the correct MX. Remember that the MX must be directed to cPanel hosting!
If it has not just been created, or if the above operation does not resolve the problem, you will need to open a support ticket from your Swizzonic Panel.

Problem: "Connection to storage failed"

Check that you have also activated the SSL certificate for the mail.domain.ext record. If the certificate is not activated from cPanel, access to webmail will not be allowed

DON'T YOU RECEIVE THE MAIL?

ON THE CLIENT

If the problem occurs on client, please check the parameters you have entered (see guide Client configuration parameters) and the password of the box. If everything is correct, you need to open a support ticket from your Swizzonic Panel.

On WEBMAIL

If the problem occurs on Webmail, check the REMAINING SPACE, the EXPIRY, the SSL CERTIFICATE and the MX record; finally, check that LEASE COPY TO SERVER is selected in case of automatic forwarding. If everything is correct, you need to open a support ticket from your Swizzonic Panel.

CAN'T SEND EMAIL?

ON CLIENT

If the problem occurs on client, immediately check the OUTPUT SERVER NAME: it must be the one configured on cPanel (see the Client Configuration Parameters guide).

Caution: if you have set a different server name on the client, you are not using Swizzonic's mail service, and should contact your mail provider.

NO ERROR MESSAGES

ARE YOU RECEIVING ERRORS? If NO, the message has indeed been sent. You must verify with the recipient the reason for non-reception.

ERROR: SPAM REJECTED

In this case send the same email that ended up in spam to verificaspam@swizzonic.com, and immediately afterwards open a support ticket from your Control Panel indicating: SENDER, SUBJECT, DATE AND TIME of sending

ERROR: TOO MANY SENDING FAILURES

The system blocks sending due to receiving error messages on your previous submissions. Start the virus scan on your computer and then change the password from your cPanel. If this operation does not resolve the problem, you must open a support ticket from your Swizzonic Panel.

ERROR: TOO MANY IP USED

This happens if the connection to the server is made almost simultaneously from different IP addresses. Start the antivirus scan on your computer and then change the password from your cPanel. If this does not solve the problem, you need to open a support ticket from your Swizzonic Panel.

FOR ALL OTHER ERRORS

If you don't find the answers on this page, please open a support ticket from your Swizzonic Control Panel.


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