Have problems accessing Swizzonic Webmail, not receiving mail or unable to send emails? First check these conditions:
If the answer is yes to all the questions, let's analyse the problem together.
If the box has just been created, you can wait a few minutes or delete it from the cPanel and recreate it.
Also check that you have enabled the correct MX. Remember that the MX must be directed to cPanel hosting!
If it has not just been created, or if the above operation does not resolve the problem, you will need to open a support ticket from your Swizzonic Panel.
Check that you have also activated the SSL certificate for the mail.domain.ext record. If the certificate is not activated from cPanel, access to webmail will not be allowed
If the problem occurs on client, please check the parameters you have entered (see guide Client configuration parameters) and the password of the box. If everything is correct, you need to open a support ticket from your Swizzonic Panel.
If the problem occurs on Webmail, check the REMAINING SPACE, the EXPIRY, the SSL CERTIFICATE and the MX record; finally, check that LEASE COPY TO SERVER is selected in case of automatic forwarding. If everything is correct, you need to open a support ticket from your Swizzonic Panel.
If the problem occurs on client, immediately check the OUTPUT SERVER NAME: it must be the one configured on cPanel (see the Client Configuration Parameters guide).
Caution: if you have set a different server name on the client, you are not using Swizzonic's mail service, and should contact your mail provider.
ARE YOU RECEIVING ERRORS? If NO, the message has indeed been sent. You must verify with the recipient the reason for non-reception.
In this case send the same email that ended up in spam to firstname.lastname@example.org, and immediately afterwards open a support ticket from your Control Panel indicating: SENDER, SUBJECT, DATE AND TIME of sending
The system blocks sending due to receiving error messages on your previous submissions. Start the virus scan on your computer and then change the password from your cPanel. If this operation does not resolve the problem, you must open a support ticket from your Swizzonic Panel.
This happens if the connection to the server is made almost simultaneously from different IP addresses. Start the antivirus scan on your computer and then change the password from your cPanel. If this does not solve the problem, you need to open a support ticket from your Swizzonic Panel.
If you don't find the answers on this page, please open a support ticket from your Swizzonic Control Panel.
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