Frequently Asked Questions About Microsoft 365

• What is Microsoft 365 and how does it differ from the classic Office versions?

  Microsoft 365 (formerly known as Office 365) is the advanced and powerful version of the Microsoft Office suite. It is a cloud-based subscription service that includes all the standard applications such as Word, Excel, PowerPoint, Outlook and Teams - always kept up to date.
  
  Unlike the old "perpetual licence versions" (such as Office 2016 or Office 2019), Microsoft 365 does not require a one-time purchase, but instead a monthly or annual subscription that provides automatic updates, new features and maximum security at no additional cost.
  
  As it is cloud-based, you can work from anywhere and on any device (PC, Mac, tablet or smartphone), with your files always synchronised to OneDrive. It also integrates advanced tools for real-time collaboration, video conferencing, business chat and shared document management through Microsoft Teams.
  
  This model enables professionals, companies and teams of all sizes to optimise costs, pay only for the users they actually need and benefit from a flexible, connected and always up-to-date working environment.

• Do I need an internet connection to use Microsoft 365?

  An internet connection is required for the initial installation of the applications (such as Word, Excel, PowerPoint and Outlook) and for licence activation. Once the setup is complete, however, you can also use the programmes offline, just like with the classic Office versions.
  
  Changes to documents are saved locally and automatically synchronised with OneDrive or SharePoint as soon as the device is back online. However, to take full advantage of the service - such as real-time collaboration, automatic updates, cloud email and shared storage - it is recommended to stay online.
  
  An internet connection is therefore required for installation, activation, updates and cloud features, but is not essential for working offline with files that have already been downloaded.
  
  Thanks to the combination of online and offline modes, Microsoft 365 ensures maximum business continuity and the security of keeping your documents up to date across all your devices.

• How is Microsoft 365 set up and who can help me?

  For the configuration and technical support of Microsoft 365, Swizzonic's paid support services are available to you - provided directly by our experienced Swiss support team. Our qualified specialists will personally assist you with the setup, check your domain and correctly configure the DNS (Domain Name System) records to ensure that all Microsoft 365 features - email, OneDrive, Teams and more - work smoothly.
  
  Our Swiss support team is available not only for the initial setup, but also on an ongoing basis if you have questions or require technical assistance.
  
  If you already have experience with DNS management and would like to proceed yourself - or make adjustments after receiving our support - you can follow the Microsoft 365 setup guide step by step.
  
  This allows you to choose freely whether you want to rely on the support of our experts or manage all technical aspects yourself - with the peace of mind of a reliable, flexible and readily available Swiss service.

• How can I securely share content and collaborate on documents?

  With Microsoft 365, you can securely share files and folders directly from applications such as Word, Excel, PowerPoint or OneDrive on any device (PC, tablet or smartphone).
  
  You have full control over who can view, edit or comment on your documents - thanks to customisable permissions and integrated data protection features. All changes are automatically saved to the cloud and synchronised in real time, ensuring that every team member always works with the latest version.
  
  Collaboration tools such as Microsoft Teams and SharePoint make it easier to work together remotely, organise meetings, exchange messages and share resources in a secure, centralised environment.
  
  Microsoft 365 enables efficient, secure and uninterrupted collaboration - regardless of where you are.

• How can I use Microsoft Teams and other collaboration tools?

  Microsoft Teams is included in Microsoft 365 and is the central tool for collaboration between colleagues and teams. With Teams, you can chat, make calls and video conferences, share files and collaborate on documents in real time - all within a secure, integrated platform.
  
  Combined with OneDrive and SharePoint, you can access, edit and share your files anytime and from any device. All content is synchronised in the cloud, so updates are immediately available to the entire team.
  
  Thanks to its seamless integration with Word, Excel, PowerPoint and Outlook, Microsoft 365 provides a connected and flexible working environment - ideal for remote collaboration, project management and business communication.
  
  Microsoft 365 therefore provides a complete ecosystem for productive and collaborative work, regardless of your location or the device you use.

• What are the benefits of Microsoft 365 through the cloud?

  The greatest advantage of Microsoft 365 is its native cloud integration, which ensures maximum security, business continuity and flexibility.
  
  All files are securely stored online on OneDrive or SharePoint and automatically replicated across multiple servers. This means that your data remains accessible and secure even in the event of outages or interruptions.
  
  The cloud also enables the synchronisation of documents, emails and settings across all devices, allowing you to start a project on your PC and seamlessly continue working on a tablet or smartphone.
  
  Another key benefit is the automatic updating of applications (Word, Excel, PowerPoint, Outlook, Teams, etc.), which takes place in the background - so you do not have to manually install new versions or security updates.

• Which operating systems is Microsoft 365 compatible with?

  Microsoft 365 is compatible with the major operating systems and offers maximum flexibility on computers, smartphones and tablets.
  
  You can install the Microsoft 365 applications on:
  
  Windows: Fully compatible with the latest versions of Microsoft's operating system (Windows 10 and Windows 11).
  
  macOS: Apps such as Word, Excel, PowerPoint and Outlook are also optimised for Mac and offer the same core features as on PC.
  
  iOS and Android: With the mobile apps, you can edit and share documents on smartphones and tablets and access your OneDrive files at any time.
  
  Alternatively, Microsoft 365 can also be accessed directly online via a browser (e.g. Microsoft Edge, Chrome, Safari or Firefox) - without downloading any software. This allows you to work in the cloud, collaborate in real time and always use the latest version of the applications.
  
  Thanks to this broad compatibility, Microsoft 365 is a cross-platform solution for mobile work environments and for users who work across different operating systems.