Premium SupportAlways included
5 days a week from 08:00 - 17:00
5 days a week from 08:00 - 17:00
Telephone support + Control Panel call-back function
Ticket Support (request appears at the top + VIP badge)
*Additional ServicesIndividual Add-ons
Email box migration
Extended support by hour
and more ...
Website migration: the price you'll get on request includes the migration of 1 website of maximum 5 GB with 1 database of maximum 50 MB. In case of exceeding this capacity,
a supplement will be applied. Website migration is done into Swizzonic and not out to another provider. Migration for wordpress websites into the provider Swizzonic are free of charge.
Email migration: The price you'll get on request includes the migration of 1 email account into Swizzonic and not out to another provider or platform. This service only allows migrating email accounts that are configured as IMAP and stored on our servers.
Contact us for volume discount.
Extended support by hour: The price you'll get on request includes the working time of 1 person. Only useable for swizzonic products and not external services.
Benefit from greatly reduced waiting times and priority processing at all times.
Make a priority ticket request via your control panel. The functions are exclusively unlocked for Priority Support customers.
With a call-back function you send us a message that you want to be called back. Our experts will then call you back as quickly as possible with the highest priority - free of charge.
When you submit a ticket support request, it appears at the top of the line with a badge to our customer service representatives so that it is processed immediately.
Benefit from various additional services to reach your goal successfully and risk-free.
If you want to migrate your website to Swizzonic or transfer it from one hosting platform to another, avoid risks and let a technician carry out the migration of your website so that it is fast, efficient and, above all, safe!
Do you want to migrate your email boxes to another service? We can help you with this and minimize the risk of any losses of important content.
You need special help with a project concerning our products? No problem. Our technical experts are at your side and will help you with the implementation. Simply submit a non-binding request using the contact form below to make clarifications.
General & technical support
What response times can I expect from Premium Support?
Our technical support team always strives to process your ticket requests as quickly as possible and in a solution-oriented manner.
As the security of our customers is paramount, there may be time delays due to various verifications.
However, this is only in exceptional cases. As a rule, you can expect a response time between one hour and 4 h at the very most (office hours).
What response times can I expect from Priority Support?
If you choose our Priority Support from Swizzonic.ch, you will have almost no waiting time. Your ticket request will appear directly at the top of the list of our technical team's customer service representatives, marked with a conspicuous Priority badge.
This way, our customer service representative knows that he has to process your request with the highest priority, ahead of all requests with Premium Support solution, and will start immediately after finishing his current job.
If you prefer to contact a customer service representative by phone, Priority Support provides you with an exclusive call-back function in your personal customer area. This way, you can request a call-back from a technical employee and can continue with your actual activity until the call-back is received. Of course, the call-back is just as fast with Priority solutions.
"Additional Services" are additional bookable individual services for installations, migrations and other applications.
For example, if you are unsure about migrating your website from another hosting provider to one of our hosting packages, you can book a one-time migration service and our technical experts will do it for you. This way you won't take any risks and you can be sure that everything will go smoothly and without any loss of data.
Please make an inquiry using the contact form above to receive more detailed information about the Additional Services of Swizzonic.ch.