Your questions, our answers.

• Does the European Accessibility Act (EAA) also apply to Swiss companies?

  Yes. Although the EAA is an EU directive, it applies to Swiss companies that offer digital services or products for the EU market – whether through e-commerce, partnerships, or digital services for customers in the EU (e.g., in Italy). Anyone doing business with the EU must ensure that their digital offerings – such as websites, apps, or platforms – comply with the EU’s accessibility requirements.

• Why should Swiss companies prepare now for the EAA requirements – even without being based in the EU?

  The EAA requirements came into effect on June 28, 2025, and apply to all digital services offered to EU citizens. Swiss companies risk not only fines in the respective countries but also the loss of important market shares. At the same time, accessibility offers a clear competitive advantage: greater reach, better user experience, and higher customer loyalty—especially among people with disabilities.

• Which digital services of my Swiss company are affected by the European Accessibility Act (EAA)?

  The EAA particularly affects the following digital services if your company collaborates with the EU:
  
  - Websites and e-commerce platforms
  - Online banking and payment services
  - Travel booking and transportation portals
  - Digital TV and telecommunications services
  - E-books, apps, and software
  
  Important: All digital offerings must be accessible to all users – including people with disabilities – by being:
  
  - perceivable
  - operable
  - understandable
  
  to comply with the EAA requirements.

• Can I create the Accessibility Statement with ChatGPT and purchase only the widget from you?

  No, it is not possible to create a valid Accessibility Statement exclusively with ChatGPT. This document has legal significance and requires specific technical expertise as well as an in-depth understanding of applicable regulations, such as EU Directive 2016/2102.
  
  AccessiWay’s software is a truly efficient and effective first step for a website, as it can automatically fix more than 70% of the elements on the site. However, this is only the first step towards the highest possible compliance for the website, which can be achieved through the accessibility services provided by leading experts in the field.
  
  To be truly compliant, rely on our professionals: we will guide you step by step towards full accessibility for your website. Fill out the form.

• If I purchase and install the widget, does my website automatically become EAA compliant?

  Purchasing and installing the AccessiWay widget does not automatically make your site compliant with the European Accessibility Act (EAA) or WCAG 2.1 AA standards. The widget is an effective technical support that automatically improves the accessibility of many areas of the site, but by itself it does not guarantee total compliance with the regulation. To be truly compliant, it is necessary to evaluate the entire site (content, structure, code) and undertake a complete process that may include analysis, corrective interventions and the drafting of the Accessibility Declaration.
  
  Contact our experts for a free consultation: We will help you find the right solution for your specific case – legally compliant and supported by the best professionals in the industry.

• Why should I purchase the automatic renewal service for the Accessibility Statement evaluation if my static website never changes?

  Even a static website can become non-compliant over time without you noticing. Accessibility regulations evolve, browsers change, and assistive technologies continuously develop. Additionally, you might add external elements in the future (e.g., plugins, maps, videos, or forms) that affect accessibility.
  
  The automatic renewal service ensures regular and automatic evaluations, keeps your Accessibility Statement always up to date, and guarantees your website’s long-term compliance—even without obvious changes.
  
  This is a simple and secure way to protect your business and provide all users—including people with disabilities—with an accessible and legally compliant online experience.

• Are there any indications on how the service works and how it helps people with disabilities?

  Yes, here is a brief summary of various use cases:
  
  How does accessWidget help blind people?
  accessWidget uses machine learning to analyze and interpret every element on the page just like sighted users do. It applies ARIA attributes and behavior adjustments to provide full context to screen readers. This allows blind users to navigate the site precisely—including dropdown menus, forms, pop-ups, icons, and buttons. The AI also uses image recognition to generate accurate descriptions for screen readers. When the "Blind Users" profile (Alt + 1) is activated, the following adjustments occur automatically:
  
  1. ARIA attributes are added to define context and behavior of page elements.
  
  2. Keyboard navigation is enabled through properly structured and labeled content—without requiring a mouse or trackpad.
  
  How does accessWidget help people with physical or motor disabilities?
  People with motor disabilities often cannot use a mouse. While keyboards can replace all mouse functions, many websites aren’t optimized for keyboard use. If elements like pop-ups or forms do not respond to keyboard commands, affected users cannot interact with them. accessWidget makes the entire website operable by keyboard using ARIA attributes and AI-powered code adjustments. Additionally, the interface offers a list of useful links for quick navigation and orientation.
  
  How does accessWidget help people with cognitive disabilities?
  People with cognitive impairments may have trouble processing content or focusing on complex layouts. accessWidget helps by highlighting elements, providing a built-in dictionary for on-demand definitions, and offering a dedicated cognitive disabilities profile. This profile automatically activates all relevant adjustments to improve orientation, readability, and comprehension—without users needing to know which functions to enable individually.
  
  How does accessWidget help people with epilepsy?
  Flashing elements like GIFs, videos, or animations can trigger seizures. accessWidget provides a “Seizure Safe” profile that, when enabled, automatically stops all flashing or rapidly changing content and reduces problematic color combinations. This allows affected users to navigate the site safely without exposure to hazards.
  
  How does accessWidget help people with visual impairments?
  Incorrect color contrasts or too-small font sizes make navigation difficult for many visually impaired users. accessWidget offers customizable adjustments to colors, font sizes, spacing, and contrasts without altering the website’s original design for other users. People with visual impairments can tailor the display to their needs—without compromising the site’s branding.
  
  Overall, accessWidget enables an accessible, fully customizable website experience—without design compromises and with immediate benefits for people with disabilities.

• What is the difference between WayWidget Lite and WayWidget Standard?

  WayWidget solutions are AI-based tools designed to make websites more inclusive and compliant with accessibility standards. The main differences between WayWidget Lite and WayWidget Standard concern the included features (such as the configurator with predefined settings) and the monthly page view limits. The Standard plan offers a more powerful solution for larger and more complex sites.
  To understand your needs and choose the right solution for you, don’t hesitate to contact us.